Terms and Conditions

Last Updated: 02-11-2026

Welcome to Blue Olive Pools. These Terms of Service explain how recurring pool service, repairs, and related work are delivered and billed. By accepting a proposal, starting service, or continuing service, you agree to these terms.

If you have questions, contact us before booking service.

DEFINITIONS

“We,” “us,” “our” means Blue Olive Pools.
“You,” “client,” “customer” means the property owner, manager, or financially responsible party.
“Recurring service” means scheduled cleaning and maintenance visits.
“Repair work” means diagnostic or corrective work that is quoted separately from recurring service.
“Trip fee” means a separate, unscheduled visit that is not a repair call.
Peak season is March through October.
Off-season is November through February.

SERVICE AREAS

We serve the Texas Hill Country and surrounding areas, with core service centered in Leakey, Rio Frio, Concan, and Uvalde. Expanded coverage includes Camp Wood, Utopia, Vanderpool, Hunt, Ingram, Mountain Home, Bandera, Kerrville, Boerne, Bulverde, Fredericksburg, Blanco, Wimberley, Dripping Springs, New Braunfels, Canyon Lake, Marble Falls, Horseshoe Bay, Castroville, Hondo, and surrounding areas.

MAINTENANCE SCHEDULES (RECURRING SERVICE)

Service frequency is customized based on your pool, equipment, water source, weather, environmental factors (pollen, falling leaves, pecans, acorns), pets, and for STR and commercial clients, turnover patterns and guest usage.

Residential customers
• Peak season: minimum weekly service
• Off-season: bi-weekly service

Commercial and vacation rental customers
• Peak season: twice weekly based on turnover needs
• Off-season: once weekly

Scheduling for STRs and commercial
To support the best results, provide guest check-in and check-out schedules in advance.

Short-notice requests
Last-minute service requests (less than two business days before check-in) may not be guaranteed and may incur an additional trip fee if a separate visit is required.

TRIP FEE FOR UNSCHEDULED NON-REPAIR VISITS

If a separate, unscheduled trip is needed for a non-repair item, including but not limited to equipment resets, follow-up water testing, or light troubleshooting outside of regular service, these visits are billed at $85 per trip and added to your invoice.

This trip fee does not apply to minor or major repair calls, which are quoted and handled separately.

EXCESSIVE CHEMICAL USAGE

If a residential, commercial, or vacation rental pool requires excessive chemicals due to guest neglect, misuse, or damage, the owner is responsible for added costs. We will communicate what is needed to return the pool to safe operating condition and any additional fees required to remedy the situation.

BILLING

Flat monthly rate (steady billing)
We bill a steady monthly rate determined by averaging high-season and off-season service requirements to create a consistent monthly bill.

Legacy plan transition (if applicable)
Current clients who previously had separate high and off-season rates transitioned to the averaged monthly rate beginning January 2025.

PAYMENT TERMS

• Invoices are generated on the first day of each month for services provided in the previous month.
• Payments are due upon receipt.
• The initial month is prorated if service begins after the first day of the month.
• We accept all major credit cards and ACH autopay.
• We recommend ACH autopay to reduce transaction fees.
• A credit card must be kept on file to initiate service.

LATE FEES AND NON-PAYMENT

Payments are required upon receipt by the 1st of the month following the invoice date for services provided during the previous month.

If payment is not made within 30 days, a late fee of 25% of the monthly service charge will be applied each week.

Service will cease after 60 days of non-payment.

CANCELLATION

Cancellation notice must be provided in writing (email is acceptable).

Residential pools
• 30-day written notice required

Commercial and vacation rental pools
• 60-day written notice required

AFTER-HOURS AND EMERGENCIES

If a call or repair is needed outside of standard service hours:

• If the issue is caused by guest misuse or negligence, an after-hours fee of $125 applies, plus any costs for parts and repair time.
• If the issue is not due to guest actions, we charge only for parts and time.

In most cases, after-hours calls are scheduled for the next morning unless urgent attention is needed to prevent further damage or address safety concerns.

POOL ACCESS AND SERVICE REQUIREMENTS

To protect your household and our team:
• All pool gates and fencing must have a functioning lock.
• We cannot service pools where gates are secured with zip ties, makeshift fixes, or any method that does not meet basic safety standards.

We do not service:
• Stand-alone hot tubs
• Above-ground pools
• Pools without operational floor drains

If your property does not meet these requirements, service may be paused until corrected.

REPAIR DEPOSITS AND REPAIR BILLING

For repairs:
• The owner, manager, or financially responsible party must approve the estimate and pay for essential parts before work begins.
• Labor is invoiced once repairs are completed and is payable upon receipt.
• We provide an estimate and list of required items. If requested, we can procure and order items.

RATE ADJUSTMENTS

We conduct an annual review of pricing to align with rising operational costs and service standards. When necessary, rate increases are capped at 10% annually and communicated with at least 30 days’ notice.

Clients with legacy or below-minimum pricing may see larger adjustments as accounts are brought in line with current service minimums.

TIME-BASED BILLING (WHEN A VISIT EXCEEDS INCLUDED TIME)

Included time per visit:
• Residential pools (once per week): includes up to 1 hour per visit
• Commercial and vacation rental pools (up to twice per week): includes up to 1 hour per visit (or up to 2 hours total per week)

If a pool requires more than 1 hour during any visit, additional time will be billed on your monthly invoice at $30 per additional 30 minutes.

Additional time is rounded to the nearest 30 minutes to account for setup, cleanup, and service notes. Time is tracked using before and after photos and our pool management system.

This policy also accounts for unexpected events like dust storms, flash storms, and other weather conditions that require extra cleanup beyond regular maintenance.

If a pool begins requiring more time regularly, we will contact you to discuss options before additional charges become consistent.

CALCIUM REMOVAL

Calcium removal on tile or stone is not included in standard weekly maintenance and requires a separate visit. This service typically starts at $250, depending on severity and job size. We can provide a quote before work begins.

INSURANCE

Blue Olive Pools maintains comprehensive liability insurance coverage to provide peace of mind and protect clients in the event of unforeseen issues during maintenance or repair work.

SERVICE LIMITATIONS (NO REFUNDS FOR UNCONTROLLABLE FACTORS)

Service may be impacted by conditions beyond our control, including road construction or access blockages, water restrictions, pool usage by guests during scheduled service, nationally observed holidays, uncontained pets, and inclement weather.

We cannot offer refunds or discounts due to service limitations caused by circumstances beyond our control.

HOLIDAYS AND TIME OFF

We observe closures on major holidays and may take a planned vacation period of up to one month each year, which may affect schedules.

We do not take time off during spring break or from Memorial Day to Labor Day, except in emergency situations.

Clients will receive notification of schedule changes due to holidays or planned time off. No discounts or refunds are issued for holiday closures or scheduled time off when proper notice is given.

DATA PROTECTION AND CONFIDENTIALITY

We do not disclose client financial information or personally identifiable information to third parties unless we have explicit permission from the financially responsible individual or as required by law.

AMENDMENTS TO THESE TERMS

We may update these Terms when necessary. The most current version is posted on this page.

ACCEPTANCE OF TERMS

New customers
Acceptance of our service proposal signifies agreement to these Terms.

Current customers
Notification of these Terms and continuation of services indicates acceptance of these Terms.

CONTACT

Blue Olive Pools
3088 Ranch Road 1120 Suite 1, Rio Frio, TX 78879 (Inside Rio Bella Resort)
Phone: (830) 222-6211
Email: info@blueolivepools.com