Pool Service FAQ

Yes. Blue Olive Pools is TDLR licensed (RAIL #785310) and fully insured. We are a BBB Accredited Business.

Our core service area is Leakey, Rio Frio, Concan, and Uvalde, with expanded coverage across the Texas Hill Country including Camp Wood, Utopia, Vanderpool, Hunt, Ingram, Mountain Home, Bandera, Kerrville, Boerne, Bulverde, Fredericksburg, Blanco, Wimberley, Dripping Springs, New Braunfels, Canyon Lake, Marble Falls, Horseshoe Bay, Castroville, Hondo, and surrounding areas.

Yes. We serve homeowners, STR owners and managers, and commercial and resort properties.

Yes. We provide repairs and upgrades, renovation and modernization work, and new build support.

Submit a request with the property address, pool type (chlorine or salt), water source (city or well), heater type, and photos of the equipment pad and the pool.

Upload photos of the equipment pad, water condition, any visible problem areas, and any error codes displayed on equipment.

Yes. A credit card must be kept on file to initiate service. ACH autopay is also available and encouraged.

Start timelines depend on route density, season, and current capacity. The fastest way to confirm is to submit a request with the address and photos.

Yes. We offer recurring cleaning and maintenance designed for consistent water quality and equipment protection.

Yes. Our recurring service is designed for year-round care and predictable outcomes.

Residential pools are serviced weekly year round.

During peak season, STR and commercial pools are typically serviced twice weekly based on turnover patterns. During the off-season, they are typically serviced once weekly.

Peak season is March through October. Off-season is November through February.

Yes. For STRs and commercial properties, we plan around turnover patterns when provided with check-in and check-out schedules.

STR pools experience higher use, faster turnovers, and higher expectations. Documentation and proactive equipment checks help prevent guest complaints and mid-stay failures.

Yes. We provide practical recommendations on heat settings, run time, and usage rules so the heater performs consistently and costs stay predictable.

Yes. We prioritize diagnostics and provide clear options so you can make fast decisions.

Yes. We provide consistent routines, clear reporting, and responsive repair support designed around uptime and guest experience.

Yes. We provide service notes and photo documentation when relevant. Reporting cadence can be tailored for managed portfolios.

Yes. We can support portfolios with repairs, upgrades, inspections, and project work while integrating smoothly with existing operations, or handle all cleaning, maintenance and repairs.

Property addresses, access notes, equipment basics, preferred reporting cadence, and an approval workflow for repairs and projects.

Yes. We can invoice per property or provide a consolidated invoice depending on your preference.

Unexplained water loss, dropping waterline, wet spots, air in the system, losing prime, cracks, or frequent refilling.

Yes. We document findings and provide clear next steps.

Yes. We provide clear findings and documentation that support claims workflows and transaction timelines.

Yes. We provide a 1-year workmanship warranty on our work.

Parts are not warrantied on well-water pools without a functioning water softener due to extremely hard water in the area.

We provide an estimate for approval and require payment for essential parts before work begins. Labor is invoiced after completion.

We bill a consistent monthly rate based on total annual visits and service needs.

A trip fee of $85 applies when a separate, unscheduled visit is needed for a non-repair item outside of your regular service. It does not apply to repair calls.

If an after-hours call is needed due to guest misuse or negligence, an after-hours fee of $150 applies, plus parts and repair time. If not due to guest actions, we charge only for parts and time.

If a visit exceeds the included time, additional time is billed at $30 per additional 30 minutes. We track time using before and after photos and our pool management system.

Yes. We offer one-time cleanings and deep cleans based on pool condition and what is needed to restore safe, clear water.

Yes. Green pool recovery is quoted separately based on severity and time required.

Yes. We can perform post-storm and flood remediation cleanups. Timing depends on access, safety, and current demand after a weather event.

Yes. Calcium removal on tile or stone is a separate service. Pricing typically starts at $250 depending on severity and job size.

Yes. We offer outdoor first-story pressure washing as a one-time or recurring service.

We do not service hot tubs or standalone spas, but we can refer you to a trusted partner.

Pool gates and fencing must have a functioning lock. We cannot service pools secured with zip ties or makeshift fixes.

We do not service stand-alone hot tubs, above-ground pools, or pools without operational floor drains.

Residential pools require a 30-day written notice. Commercial and vacation rental pools require 60-day written notice.

No. Service may be impacted by factors outside of our control such as weather, access blockages, pool usage during service, holidays, or uncontained pets. Refunds or discounts are not issued for these factors.

We observe major holidays and may have a planned vacation period for up to 1 month per year. We do not take time off during spring break or from Memorial Day to Labor Day except for emergencies. Clients are notified of schedule changes.