How We Work

Refer a Friend, Get Rewarded

We appreciate every referral you send our way, and we’re glad to show our thanks when you help our business grow.

When you refer someone who signs up for weekly pool service, you’ll receive:

$100 credit

for each residential customer you refer

$200 credit

for each vacation rental or commercial property you refer

Thank you for supporting a family-owned business serving the Hill Country.

How It Works

1. Tell a friend, neighbor, or property owner about Blue Olive Pools.

2. They mention your name when they sign up for weekly service.

3. After their service has been active for the qualifying period, your credit is automatically applied to your next invoice:

   • 30 days for residential clients

   • 60 days for STR/commercial clients

Program Details

To keep the program fair and sustainable:

• Referral rewards apply only to new customers.

• Only referrals who sign up for recurring weekly service qualify.

• Credits apply to service labor only, not chemicals or repairs.

• Referral rewards do not apply to previous referrals or past clients.

• Each referred property qualifies for one referral reward.

• Credits have no cash value and are applied to invoices only.

• No limit — refer as many clients as you’d like.

Thanks for helping us grow our Blue Olive Pools family.

If a separate, unscheduled trip is needed for a non-repair item, including, but not limited to:

• Equipment resets

• Follow-up water testing

• Light troubleshooting outside of regular service, etc.

…these visits will be billed at $60 per trip to help cover labor, fuel, and scheduling impacts and added to your invoice.

This fee does not apply to minor or major repair calls, which are quoted and handled separately.

If a residential or commercial pool requires excessive chemicals due to guest neglect or damage, the owner will cover the costs. This includes instances where guests fail to care for the pool properly during their stay, leading to extra cleaning or chemical use beyond normal maintenance.

Blue Olive Pools will assess the maintenance needed and perform necessary treatments to ensure the pool meets health and safety standards. Any fees for these additional services will be communicated as we work to remedy the situation.

We provide a steady monthly rate that is determined by averaging the high-season and low-season rates. This approach ensures a reliable and foreseeable monthly cost, no matter the season.

Current residential and commercial clients with high and low season rates will transition to this averaged rate starting January 2025.

Additionally, all new customers who begin service before January 2025 will be subject to the averaged rate.

Invoices are generated on the first day of each month and are due upon receipt for services rendered in the previous month, with the initial month prorated if service begins after the first day.

We accept all major credit cards and ACH autopay as payment methods. To help reduce transaction fees, we recommend using ACH autopay. A credit card must be kept on file to initiate service with Blue Olive Pools.

Residential Pools

We require a 30-day written notice for cancellation to info@blueolivepools.com.

Commercial and Vacation Rental Pools

We require a 60-day written notice for cancellation to info@blueolivepools.com.

Our regular service hours are [insert hours/days here]. If a call or repair is needed outside of these hours:

• If the issue is caused by guest misuse or negligence, an after-hours fee of $125 will apply, plus any costs for parts and repair time.

• If the issue is not due to guest actions, we only charge for parts and time.

In most cases, after-hours calls will be scheduled for the next morning unless urgent attention is needed to prevent further damage or safety concerns.

We know things come up unexpectedly and will always do our best to help quickly and professionally.

For the safety of your household and our team, all pool gates and fencing must have a functioning lock. We cannot service pools where gates are secured with zip ties, makeshift fixes, or any method that does not meet basic safety standards.

We do not service stand-alone hot tubs, above-ground pools, or pools without operational floor drains.

If your property does not meet these requirements, service may be paused until the issue is corrected.